Complaint Process

Quadrant Group (NZ) Ltd (Quadrant) are committed to providing a high standard of service to our customers.  If you have a complaint about the service you received as part of our recovery process we welcome your feedback.  We undertake to investigate any complaint received in a fair and reasonable manner.

Please Note – It is important to note that if you Dispute owing a debt this should be dealt with through a separate process and not our Complaints Process.  You can do this by emailing us at disputes@quadrantgroup.co.nz

Please ensure you outline the nature of your dispute and include any relevant documentation.

Lodging A Complaint

We will require some specific information from you when you file a complaint. This information will assist us with our investigation process.

Complete our Online Complaint Form below.

Complaint Process Timeline

We aim to complete any investigation within 10 working days and notify you of the outcome. As part of this process we may need to seek information from external parties and if this is the case this process can extend the investigation timeframe.  Should this occur, we will advise you of the reasons for the delay and provide you with a new expected completion date.